Complaints Policy Page

Feedback, complaints and Disputes

Summit Disability Network will endeavour to provide a fair and just working environment, by aiming to ensure that clients have access to processes for the resolution of genuine complaints related to the care or services they receive and their right to coplain to the NDIS Safeguards and Quaity Commission at any time. Summit will ensure that complaints are handled in line with the NDIS Safeguards and Quaity Commission Effective Complaint Handling Guidelines for NDIS Providers which can be viewed at: https://www.ndiscommission.gov.au/providers/complaints-management

If you are in New South Wales, South Australia, the Australian Capital Territory, Northern Territory, Queensland, Victoria or Tasmania, a complaint can be made to the NDIS Commission by:

  • Phoning: 1800 035 544 (free call from landlines) or TTY 133 677.

To view Summit’s Complaint Policy, please click here